Refund Policy


Last Updated: 15/05/2026

Thank you for shopping with computequestcreators.com (“Company,” “we,” “our,” or “us”).

This Refund Policy explains the terms governing refunds, returns, exchanges, cancellations, and related matters for purchases made through our website, applications, and digital marketplace services (collectively, the “Services”).

Our platform sells digital products including eBooks, audiobooks, self-published content, subscriptions, and related downloadable or streaming media.

By making a purchase through our Services, you agree to this Refund Policy.

1. Nature of Digital Products

Most products sold on our platform are digital goods delivered electronically.

Because digital products can be accessed, downloaded, copied, or consumed immediately after purchase, refunds may be limited or unavailable except where required by law.

2. General Refund Policy

A. Non-Refundable Products

Unless otherwise required by applicable law or specifically stated otherwise, the following purchases are generally non-refundable:

  • Downloaded eBooks
  • Downloaded audiobooks
  • Streamed or accessed digital content
  • Self-published digital products
  • Subscription fees already billed
  • Gift cards or promotional credits
  • Completed digital purchases

B. Eligible Refund Situations

We may consider refunds, replacements, credits, or exchanges in situations including:

  • Duplicate purchases
  • Accidental multiple charges
  • Corrupted or defective files
  • Inability to access purchased content due to technical errors
  • Unauthorized or fraudulent transactions
  • Incorrect product delivery
  • Billing errors

Refund approval is subject to review and verification.

3. Refund Request Timeframe

To request a refund, you must contact us within [Insert Number] days of the original purchase date unless a different period is required by applicable law.

Requests submitted outside the permitted timeframe may be denied.

4. Subscription Cancellations

If your purchase includes a subscription service:

  • Subscriptions may renew automatically unless canceled before the renewal date
  • You may cancel at any time through your account settings or by contacting support
  • Cancellation prevents future billing but generally does not refund prior charges
  • Access may continue until the current billing period ends

Where required by law, eligible prorated refunds may apply.

5. Self-Published Content Purchases

Content sold by independent authors or publishers may be subject to additional restrictions.

We reserve the right to determine refund eligibility for self-published content on a case-by-case basis.

6. Technical Issues

If you experience technical problems accessing purchased content, please contact us before requesting a refund.

We may attempt to:

  • Restore access
  • Replace defective files
  • Resolve compatibility issues
  • Provide alternate delivery methods

Refunds may be denied if technical issues can reasonably be resolved.

7. Fraud Prevention and Abuse

To protect authors, publishers, and the platform, we reserve the right to deny refund requests involving:

  • Excessive refund activity
  • Abuse of refund policies
  • Fraudulent behavior
  • Unauthorized account sharing
  • Violations of our Terms and Conditions
  • Consumption of substantial portions of digital content before requesting a refund

We may suspend or terminate accounts engaged in refund abuse.

8. Chargebacks

If you initiate a chargeback or payment dispute through your financial institution:

  • We may suspend access to your account pending investigation
  • Access to purchased content may be revoked
  • We reserve the right to dispute fraudulent or improper chargebacks

We encourage customers to contact us first to resolve billing concerns.

9. Processing Refunds

Approved refunds may be issued:

  • To the original payment method
  • As store credit
  • As account balance credits
  • Through alternative methods where applicable

Refund processing times may vary depending on:

  • Payment provider
  • Financial institution
  • Geographic location
  • Currency conversion processes

Typical processing times range from 7 business days.

10. Promotional Purchases and Discounts

Products purchased using:

  • Promotional discounts
  • Coupons
  • Bundle offers
  • Limited-time sales
  • Loyalty rewards

may be subject to special refund limitations or adjusted refund values.

11. Regional Consumer Rights

Certain jurisdictions provide mandatory consumer rights regarding digital purchases.

Nothing in this Refund Policy limits rights you may have under applicable consumer protection laws.

Where local law grants cancellation or refund rights, those rights will apply to the extent required.

12. Modifications to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time.

Changes become effective when posted on the website unless otherwise stated.

Your continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or wish to request a refund, please contact us:

COMPUTEQUEST SOLUTION LIMITED
6, CHIEF ATAYESE CRESCENT STREET, NEW OKO OBA ABULE EGBA, LAGOS STATE, NIGERIA
info@computequestcreator.com
9033875505